At Eastrobe, we carefully prepare every order and
want your shopping experience to feel simple and considered.
If something is not right with your order, please review the
information below and contact our customer care team before returning
any item.
01
Return Eligibility
A return may be accepted where the item meets Eastrobe's return
conditions and the request is submitted within the applicable return
period communicated through our store or order information.
To be considered for a return, the item must normally meet all
applicable conditions described in this policy.
BEFORE RETURNING AN ITEM
Please contact Eastrobe Customer Care first. Items returned without
prior communication or approval may not be accepted.
02
Item Condition
Returned items should be in their original condition and suitable
for resale.
Unless the item arrived faulty or incorrect, it should be:
- Unworn
- Unused
- Unwashed
- Unaltered
- Free from stains, marks, odours or damage
- Returned with original tags where applicable
- Returned with original packaging where reasonably possible
Eastrobe reserves the right to decline a return where an item shows
signs of wear, washing, alteration, misuse or damage after delivery.
03
Non-Returnable Items
Certain items may not be eligible for return where return would be
inappropriate due to hygiene, personalisation, condition or other
applicable restrictions.
This may include:
- Items that have been worn or washed
- Items with removed or damaged tags where applicable
- Altered or customised products
- Items damaged after delivery through misuse
- Items specifically identified as final sale or non-returnable
- Products restricted from return for hygiene reasons where applicable
Any product-specific return restriction should be reviewed before
completing your purchase.
04
Size & Fit
We encourage customers to review the available size guide and
product information carefully before ordering.
Fit may vary depending on the cut, fabric, stretch and silhouette
of an individual garment.
If you are unsure which size to choose, you may contact Eastrobe
Customer Care before placing your order for additional guidance.
05
Damaged, Faulty or Incorrect Items
If you receive an item that appears damaged, defective or different
from what you ordered, please contact us as soon as reasonably
possible after receiving your parcel.
Please provide:
- Your order number
- A brief description of the issue
- Clear photographs of the product
- Photographs of the packaging where relevant
Our team will review the information and advise you of the
appropriate next steps.
06
How to Request a Return
To request a return, contact Eastrobe Customer Care at:
support.eastrobe@gmail.com
Please include your order number and the reason for your return.
Providing complete information helps our team review your request
more efficiently.
01
Contact Us
Send your order details and reason for the return.
02
Wait for Review
Our customer care team will review your request and provide
the next steps where eligible.
03
Return the Item
Follow the return instructions provided by Eastrobe.
07
Return Approval
Sending an item back does not automatically guarantee that a return
or refund will be approved.
Once a returned item is received, it may be inspected to confirm
that it meets the applicable return conditions.
We will then proceed with the appropriate resolution based on the
condition of the item and the circumstances of the return.
08
Return Shipping
Return shipping arrangements may vary depending on the reason for
the return and the circumstances of the order.
Please do not send a parcel back before receiving return instructions
from Eastrobe Customer Care.
Where the return relates to an incorrect, damaged or verified faulty
item, our team will advise you regarding the appropriate return
arrangement.
09
Refunds
Where a return is approved for a refund, the refund will be processed
using an appropriate method based on the original transaction and
available payment arrangements.
Refund processing times may vary depending on the payment provider,
bank or payment method involved.
Eastrobe cannot control additional processing time required by
banks or third-party payment providers after a refund has been
issued from our side.
REFUND REVIEW
Refund eligibility is confirmed after the returned item has been
received and inspected where an inspection is required.
10
Exchanges
Exchange availability depends on the eligibility of the original
item and the availability of the requested replacement size, style
or product.
If you wish to exchange an item, please contact our customer care
team before returning it.
We cannot guarantee that a particular size or item will remain in
stock while an exchange request is being processed.
11
Order Cancellations
If you would like to cancel or change an order, please contact
Eastrobe as soon as possible after placing it.
We will try to assist where possible; however, once an order has
entered processing, fulfilment or has been dispatched, cancellation
or modification may no longer be possible.
12
Sale & Promotional Items
Return eligibility for sale, discounted or promotional products may
be subject to specific conditions communicated at the time of
purchase.
Items clearly identified as Final Sale or
non-returnable may not be eligible for change-of-mind returns,
subject to any rights that cannot legally be excluded.
13
Changes to This Policy
Eastrobe may update this Return & Refund Policy from time to time
to reflect changes to our products, fulfilment processes, business
practices or applicable requirements.
Any revised version will be published on this page and the
Last updated date may be changed accordingly.
