Privacy Policy

Information We Collect

Depending on how you interact with Eastrobe, we may collect certain personal and technical information.

• Name
• Email address
• Phone number where provided during checkout
• Billing and shipping information
• Order and purchase information
• Account information, where applicable
• Messages or enquiries you send to us
• IP address
• Browser and device information
• Website activity and browsing behaviour
• Cookie and similar technology information

Payment information may be processed securely by Shopify and/or payment service providers available through our checkout. Eastrobe does not necessarily receive or store your complete payment card details.

How We Use Your Information

We may use your personal information for purposes including:

• Processing and fulfilling your orders
• Providing order confirmations and delivery updates
• Arranging shipping and delivery
• Responding to customer enquiries
• Handling eligible returns, exchanges or refunds
• Maintaining and improving our online store
• Understanding how visitors use our website
• Preventing fraud, misuse and security threats
• Maintaining appropriate transaction records
• Sending marketing communications where permitted
• Complying with applicable legal obligations

Shopify

Our online store is hosted through Shopify. Shopify provides the e-commerce platform that allows Eastrobe to display products, process orders and operate our online store.

Shopify may process certain personal information relating to customers and visitors as part of providing its services.

Shopify's handling of personal information is also governed by its own privacy practices and policies.

Payments

When you place an order, payment-related information may be processed by Shopify, banks, payment gateways or other payment service providers available through our checkout.

These providers may collect information required to securely authorise and complete your transaction.

Shipping & Order Fulfilment

To fulfil and deliver your order, we may share necessary information with courier companies, logistics providers and delivery partners.

This may include:

• Your name
• Shipping address
• Contact number
• Relevant order information

Information is shared only where reasonably necessary to process and deliver your order.

Marketing Communications

Where you subscribe or otherwise provide appropriate consent, Eastrobe may send you communications relating to:

• New arrivals
• Collections
• Restocks
• Brand updates
• Special offers or promotions

You can unsubscribe from marketing emails at any time by using the unsubscribe option included within the communication.

Transactional communications relating to an existing order may still be sent even after you unsubscribe from promotional marketing.

Cookies & Similar Technologies

Eastrobe, Shopify and relevant service providers may use cookies and similar technologies to operate and improve the website.

These technologies may help us:

• Keep the website functioning correctly
• Remember certain preferences
• Maintain shopping bag functionality
• Understand website performance
• Analyse visitor activity
• Measure marketing performance
• Deliver relevant advertising where applicable

You may be able to manage certain cookies through your browser or available website privacy settings. Disabling some cookies may affect parts of the website's functionality.

Analytics & Advertising

Where enabled, we may use analytics and advertising technologies to understand website activity and measure the effectiveness of our marketing.

Information processed may include:

• Device information
• Browser information
• IP address
• Pages viewed
• Website interactions
• Referral information
• Purchase or conversion activity

Third-party providers may process this information in accordance with their own privacy policies.

When We Share Information

Eastrobe does not simply sell its customer database as a list of personal information.

We may share information with service providers where necessary to operate our business, including:

• Shopify
• Payment service providers
• Courier and logistics companies
• Website and technology providers
• Email and marketing platforms
• Analytics providers
• Advertising platforms where enabled
• Professional advisers where required
• Authorities where disclosure is legally required

International Data Processing

Some of the service providers used by Eastrobe may operate servers, offices or processing facilities in countries other than your own.

As a result, certain information may be processed or stored internationally in accordance with the service provider's applicable privacy and security practices.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal and record-keeping requirements.

This may include information required for:

• Order records
• Customer support
• Accounting and taxation
• Fraud prevention
• Dispute resolution
• Legal or regulatory obligations

Security

We take reasonable organisational, administrative and technical measures to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have certain rights concerning your personal information.

These may include the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw certain consent
• Object to or restrict certain processing
• Unsubscribe from marketing communications
• Ask how your personal information is being used

We may need to verify your identity before completing certain privacy requests.

Children's Privacy

Eastrobe does not knowingly intend to collect personal information directly from children who are not legally permitted to provide the required consent.

If you believe personal information has been submitted improperly by a child, please contact us so we can review the matter.

Third-Party Links

Our website may contain links to websites or services operated by third parties.

Eastrobe is not responsible for the content, privacy practices or security of independent third-party websites. We encourage you to review their privacy policies before providing personal information.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, business practices, services, technology or applicable legal requirements.

Updated versions will be published on this page and the Last updated date will be revised where appropriate.