Frequently Asked Questions

Select your preferred item, choose the available size or option, add it to your bag and proceed through checkout. Once your order has been successfully placed, you will receive an order confirmation.

If you need to change or cancel an order, please contact us as soon as possible. Once an order has entered the processing or shipping stage, changes may no longer be possible.

Order updates are provided using the contact information entered during checkout. Where tracking is available, tracking details will be shared once your order has been dispatched.

All currently available payment methods are displayed securely during checkout. Availability may vary depending on your location and the selected order.

Available delivery locations and shipping options are shown during checkout. Enter your delivery details to view the options available for your location.

Delivery times can vary depending on your location, order volume and courier service. We aim to prepare and dispatch every order as efficiently as possible.

Once your order has been dispatched, you will receive an update using the email address or contact details provided with your order.

Return and exchange eligibility depends on the condition of the item and our current return policy. Items should remain unused, unworn and in their original condition with applicable tags and packaging.

Please contact our support team promptly with your order information and clear photographs of the item received. Our team will review the issue and guide you through the next steps.

You can review our complete Returns & Refunds Policy through the policy links available in the footer of our website.

We recommend checking the sizing information available on the individual product page before ordering. Fit may vary slightly depending on the silhouette, fabric and style of the garment.

Not necessarily. Different cuts, fabrics and silhouettes can create different fits. Always review the product-specific sizing and fit information before selecting your size.

Consider the intended fit of the garment and compare your measurements with the size information provided. For additional assistance, you can contact Eastrobe before placing your order.

Eastrobe is building a modern women's wardrobe around versatile everyday fashion. Our collections may include trousers, denim, tops and evolving eastern and western silhouettes.

Selected styles may return depending on availability. We recommend checking the website regularly and following Eastrobe for updates on new arrivals and restocks.

Care requirements vary by material and garment. Always follow the care instructions provided with the individual product to help preserve its appearance, shape and finish.

If you need help with an order, product or general enquiry, please contact us through our Contact page. Our team will assist you as soon as possible.

We would be happy to help. Visit our Contact page and send us your question along with any relevant order information.